Customer Satisfaction Survey

  1. What type of Insurance claim did you recently have?
    • Personal Accident Claim-Uber
    • Others
  2. How did your report the claim to the Insurance Company ?
    • Through Uber
    • Phone call to Insurance Company
    • Email to Insurance Company
    • WhatsApp to Insurance Company
  3. How long did it take for the claim to be settled after submitted all documents?
    • 1 week
    • 2 weeks
    • 1 month
    • 2 months
    • Over 2 months
  4. How would you rate your experience during the claim process?
    • Excellent
    • Very satisfactory
    • Satisfactory
    • Neutral
    • Unsatisfactory
  5. Were you kept informed during the claim process after the incident?
    • Yes
    • No
  6. Was the claim resolved in a timely, efficient and effective manner?
    • Yes
    • No
  7. You received the claim settlement in a timely manner?
    • Strongly agree
    • Agree
    • Neutral
    • Disagree
    • Strongly disagree